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technical remedies

clearing chrome cache

clearing safari cache & Data on iphone & ipads

clearing safari cache on a mac

Learn more

clearing safari cache on a mac

clearing safari cache & Data on iphone & ipads

clearing safari cache on a mac

Learn more

clearing safari cache & Data on iphone & ipads

clearing safari cache & Data on iphone & ipads

clearing safari cache & Data on iphone & ipads

Learn more

Gpoint wallet app - clear cache on the android

Gpoint wallet app - camera not working to scan QR code on an android

clearing safari cache & Data on iphone & ipads

Learn more

Gpoint wallet app - camera not working to scan QR code on an android

Gpoint wallet app - camera not working to scan QR code on an android

Gpoint wallet app - camera not working to scan QR code on an android

Learn more

Telegram app - how to stop people from adding you to other groups

Gpoint wallet app - camera not working to scan QR code on an android

Gpoint wallet app - camera not working to scan QR code on an android

Learn more

troubleshooting tips

Please reach us at support@worldcryptolife.com if you cannot find an answer to your question.

If you are using a Live.com or a Hotmail.com email it is possible your accounts may block the verification transaction after a few failed attempts. This is a Microsoft email security policy and WCL has no control over that system. It is highly recommended to create a Gmail account and send an email to support@worldcryptolife.com to have our technical staff make the email change in your WCL back office. This email service seems to send the verification code with no problems. 


This has to do with the cookies & cache of the browser you are using. When you surf the internet you are basically leaving a footprint all over the internet and it stores a history of your activity on the browser. Sometimes this can confuse the browser when it does not show all the content on the website page. The solution is to watch the videos above on how to clear your cache based on the device. After clearing the cache this resolves the Captcha Code issue. 


Recommend to uninstall the GPoint wallet app on your phone and then reinstall the app from your Playstore app store.  The other alternative, is to login by using the Chrome browser on your phone or computer instead. You may want to send an email to support@gpointwallet.com for further assistance if needed. 


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